Module 3

Skill Development in Automation

Letting systems do the repetitive work for you

4 lessons ~3.5h

Your progress0 / 4

Course content

Work through the 4 lessons in order. Each opens its own slides, reading and exercise.

1 Lesson 1: Process Thinking & Workflow Design 50 min Slides Reading Exercise Quiz
2 Lesson 2: Intermediate Automation Tools & Techniques 70 min Slides Reading Exercise Quiz
3 Lesson 3: Advanced Multi-Step Automation Systems 70 min Slides Reading Exercise Quiz
4 Lesson 4: Automation for Income & Risk Management 50 min Slides Reading Quiz

Watch: short videos

Quick, practical clips for this module — switch between English, Polski, Eesti and Deutsch.

Test yourself

Take the module quiz once you’ve finished the lessons.

Complete all 4 lessons to unlock the quiz.

Module knowledge check

12 questions across all lessons. Instant score.

Q1. Automation is best described as… Doing everything by hand Using systems to run repetitive, rule-based tasks with minimal human effort Only for big companies Replacing all judgement

Q2. A good first task to automate is one that is… Creative and unique each time Repetitive and rule-based Rare and unpredictable Highly emotional

Q3. In automation, "trigger → action" means… A person copies data by hand When an event happens, an automated action runs in response Two apps that never connect A one-off manual task

Q4. Staff forget to reply to booking requests. Best automation? Hire more staff Trigger: booking form submitted → auto-send confirmation email Tell staff to check email more Change platform

Q5. Clients forget salon appointments. Most effective automation? More social posts Call everyone manually Booking → calendar sync → automated SMS 24h before → WhatsApp 2h before A manual waitlist

Q6. Automating invoicing mainly helps by… Making work slower Saving time and reducing errors Losing records Annoying clients

Q7. Which tools connect apps so data flows automatically? Zapier or Make Notepad A calculator A printer

Q8. "Data sync automation" means… Manually retyping data Data automatically flows between connected apps Deleting data Printing data

Q9. Connecting a form to a spreadsheet so entries appear automatically is… Impossible A simple app-to-app automation Only doable by coders A manual task

Q10. Flag orders above €200 as "Premium", else "Standard". Which formula? =VLOOKUP(B2, orders, 2, FALSE) =IF(B2>200, "Premium", "Standard") =SUM(B2:B100) =COUNTIF(B2:B100, ">200")

Q11. A workflow automation is… A single manual click A chain of steps triggered automatically by an event A paper checklist A type of printer

Q12. Before automating a process you should first… Guess the steps Map and understand the steps it involves Delete the process Ignore the details

Module challenge

Tougher, real-world questions. Beat it to earn the Challenge badge and bonus XP.

Finish the lessons first, then take on the challenge.

Module challenge

5 tough, real-world questions. Score 70% to earn the Challenge badge.

Q1. A shop owner copies orders from a form into a spreadsheet by hand every day. The best automation is… Hire someone to type faster Connect the form to the sheet so new orders add a row automatically Print the orders instead Check the form less often

Q2. A receipt email should be sent only for PAID orders. Your automation needs… To send to everyone A condition: IF status = paid → send receipt A second spreadsheet A manual review of each order

Q3. Your automation fires twice and sends duplicate emails. The likely cause is… The internet is slow A duplicate trigger / no de-duplication — add a condition or single trigger Too many contacts The email is too long

Q4. Before automating client onboarding, the first thing to do is… Buy the most expensive tool Map the current manual steps end-to-end Automate everything at once Delete the old process

Q5. Which task is the POOREST candidate for automation? Sending appointment reminders A decision that needs human judgement each time Backing up files nightly Posting scheduled updates

What you'll be able to do

Understand automation and where it adds value

Automate business tasks with no-code tools

Connect apps so data flows without manual work

Design simple automated workflows for a small business

Advanced materials

Full slide deck · 38 slides Advanced reading — Lesson 1 Advanced reading — Lesson 2 Advanced reading — Lesson 3 Advanced reading — Lesson 4 Capstone reading — Building an Automation Business Exercise 1 Exercise 2 Exercise 3 Quiz 1 · printableQuiz 2 · printableQuiz 3 · printable

Certificate

Complete the lessons and pass the module quiz (70%+) to earn your certificate.

Request certificate

← Previous moduleSkill Development in AI Next module →Self-Employment & Entrepreneurship Strategies

Skill Development in Automation

Course content

Watch: short videos

Test yourself

Module knowledge check

Module challenge

Module challenge

Accessibility